Bank Tabungan Pensiunan Nasional/BTPN and the Indonesian General Practitioners Association (Perhimpunan Dokter Umum Indonesia/PDUI): Daya Health and Wellness Program: Empowering Pensioner Customers through Better Health Care

The Daya Health and Wellness Program (Daya Sehat Sejahtera) or DSS refers to the partnership forged between Bank Tabungan Pensiunan Nasional/BTPN and Perhimpunan Dokter Umum Indonesia/PDUI or the Indonesian General Practitioners Association.  DSS was introduced in 2010 and carried on until 2013, with the possibility of an extension. The program seeks to empower pensioner customers aged above 55 to lead a healthy way of living.  Its core activities include (1) consultation & health services, and symptomatic treatment, (2) interactive dialogue through counseling on clean and healthy living, (3) empowerment of health volunteers tasked to impart health information and provide referrals to customers, if necessary, and (4) monitoring and evaluation for program development.  PDUI has developed a Consultation and Health Service procedure, relevant educational materials and a health care system; conducted interactive dialogues; and acted as resource person for health volunteers’ training.

Meanwhile, BTPN among others provide the venue for activities carried out at branch offices along with the required educational materials, and cover the operating costs of health volunteers.  This partnership scheme benefits both parties.  PDUI is afforded with the opportunity to implement its organizational vision that seeks to revitalize primary health care in Indonesia through BTPN branches.   BTPN on the other hand benefits from the improved health status of its customers which in turn ensure that they are physically and mentally fit, allowing them to continue leading a productive and healthy life in their advanced age. 

From 2010 to 2013, this collaborative scheme has helped develop 250 consultations and health clinics, and initiated interactive dialogues in 403 branch offices benefiting over 600 thousand customers each year from which 70% of them have reported being satisfied with the availability of these activities.  DSS-related activities are rolled out across 32 provinces throughout Indonesia.